By Robyn Lee
It’s one thing to claim you are delivering something new and innovative to the market. It's another thing to be able to back those claims up. Since launching Thrive Human Connections last month, we have been vocal about our brand promise of bringing care to allied health recruitment. We've also been really open about the fact we are taking a different approach to most recruitment companies out there.
One part of our approach is sparking particular interest amongst clients and candidates alike. That’s our unique matching process. I’ve had many questions about how the process works and what makes it so different to what is already out there in the industry. These are great questions. With this in mind, now feels like the perfect time to share some of the secrets behind what we do here at Thrive, and how we do it. To back up our big claims!
Two key elements sit at the heart of our unique matching process – experience and technology. Experience gives us the ability to genuinely understand the competencies required in each role and the instinct to assess a candidate’s soft skills, which often reveal where the best fit lies. Technology enhances our matching process by adding scientific testing and measurable outcomes into the mix.
The first step is getting clear on what success looks like. That all starts with the position description. We invest a significant amount of time with each client to understand what they are looking for from the perspective of skills, ability, personality, and cultural fit. Our specialised focus in allied health also gives us an edge here as we maintain a constantly evolving criteria of competencies based on what we know works for each role type, be it physiotherapists, occupational therapists or rehabilitation consultants. The second step is utilising a tailored list of questions we’ve developed to assess evidence of these required competencies in each candidate. Finally, we benchmark each candidate’s performance against the set of criteria we know result in an ideal match. We can do this because we have the data and benchmarking to determine what success looks like on a practical level.
So much of what recruiters do in the assessment process is subjective. That is why we’ve also invested heavily in technology to add in another element of certainty and clarity for our clients. We get to know each candidate as a real person first, then validate our findings with hard evidence.
Our scientifically validated screening and assessment tests measure emotional intelligence, communication skills, problem solving ability, critical thinking and teamwork. We also utilise technology to enhance the credibility of reference checks. All Thrive candidates are required to use an online referencing tool where their referees submit feedback through this portal. This removes the human element of interpretation. There is no chance our team can mishear information or misread tone or intention in a referee’s comments. Instead, their thoughts are provided clearly in written format. Clients can then read the feedback on each candidate directly, rather than hearing it translated, second hand. The system also validates the referees IP address to significantly reduce the risk of false references.
This is just a snapshot of the unique matching process that underpins our ethos to allied health recruitment. We believe in taking a personalised approach and building strong relations with both clients and candidates to help facilitate the right match for each.
Please do get in touch if you'd like to know more about our matching process or to chat with our team about your next placement.
